Positive feedback

Dear Anne

I wanted to write to thank you for all your help and support over our recent refurbishment works at the flat. 
You know it had been on our minds for a while to make gradual improvements, but when the last tenancy came to an end it did seem like the best opportunity we’d have in a while – despite it being an exceptionally busy time for us, and for you.
Throughout it all, you maintained a calm and thorough approach and handled my numerous panic calls with such professionalism and empathy, I am truly grateful. As is the way with refurbs, one thing led to another, and you were always on hand to give advice, be a sounding board, or contact contractors as needed. 
Now the flat is finished, occupied again and we are absolutely delighted with the results. We feel that under your guidance, the flat has definitely benefitted by the works, appreciated in value, and offers a more comfortable, pleasant home to our new tenants. And we have full confidence that you will continue to ensure it’s kept to a good standard, so not only is our property working for us now, it feels like a more profitable prospect in the long term.
With sincere thanks for all your help and dedication,